Refund policy

Return and Refund Policy

Last Updated: June 10, 2026

This Return and Refund Policy explains how returns, refunds, exchanges, and order issues are handled by Nordvale. By placing an order with Nordvale, you agree to the terms below.

1. Return Window

Nordvale accepts eligible returns within 30 days after the date of delivery. To be eligible for a return, the item must be unworn, unwashed, unused, undamaged, free of odors, stains, makeup, deodorant marks, pet hair, and alteration, and returned with all original tags, packaging, labels, and accessories.

2. Items Not Eligible for Return

Gift cards or store credits;
Underwear, intimate apparel, bodysuits, socks, hosiery, and similar close-contact garments;
Swimwear without intact hygiene liners and original tags;
Personalized, customized, monogrammed, altered, or made-to-order items;
Items marked “Final Sale,” “Clearance,” or “Non-Returnable”;
Items damaged by misuse, improper care, washing, normal wear and tear, or unauthorized repair;
Items returned after the 30-day return period.

3. How to Start a Return

To start a return, contact Nordvale at support@nordvale.com with your order number, the email address used at checkout, the item you wish to return, and the reason for the return.

4. Return Shipping Costs

Unless the item arrived defective, damaged, or incorrect, customers are responsible for return shipping costs. Original shipping charges, expedited shipping fees, package-protection fees, and similar service fees are non-refundable unless required by law or unless Nordvale made an error with the order.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact Nordvale at support@nordvale.com within 7 days of delivery. Include your order number and clear photos of the issue, packaging, and shipping label.

6. Refunds

Once Nordvale receives and inspects your return, you will be notified whether the refund is approved or rejected. Approved refunds are issued to the original payment method. Nordvale aims to process approved refunds within 10 business days after the returned item is received and inspected.

7. Exchanges

Nordvale does not guarantee direct exchanges because inventory changes quickly. The recommended method is to return the eligible item and place a new order for the desired size, color, or style.